Thank you for purchasing from us, we’re here to help and guarantee you 30 days of buyers’ protection for US orders and 60 days for international orders. Please read our return/ replacement and refund policy carefully before placing the order.
WHAT IS YOUR REPLACEMENT POLICY?
Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:
Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:
- The products have been damaged.
- The printing quality is blurry or materials is not as described on our website
- Different design or size from your order.
If your purchase meets any of the criteria above, please contact us
If you cannot send the request to our system in link above, please email to our support email: email@example.com
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for Free within 15 days after the problem is sorted.
WHAT IS YOUR REFUND/ RETURN POLICY?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Please email us at firstname.lastname@example.org with a photo of the product you received along with detail shots you wish to include.
- We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim.
- If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at email@example.com. Our customer service team will review your claim. If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received your refund yet after we inform you:
- Please first double check your bank account.
- Secondly you can contact your credit card company, it may take some time before your refund is officially posted.
- Thirdly, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please inform us.
homesweetquilt works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
If customer would like to return the item we only accept return of items if they meet all of following conditions:
- Customers have 5 days from the day they received their item to request a replacement, refund policy or returns.
- In original condition
- Unwashed and Unworn
- In the original packaging
- Shipping and handling fees are not refundable in any cases.
- First of all, if you would like to refund or return for any reasons, please contact homesweetquilt support at firstname.lastname@example.org.
- Pack all the returned items, along with a print off of your confirmation of purchase email Go to local post office, or another courier, to ship the package to this address: 15291 Upton Ave, San Leandro, CA 94578, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Items not arrived
The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 60 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what you prefer. Customer can choose from refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.